FAQ

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GENERAL

HOW CAN I CONNECT ONEASIA?

Being a customer of OneAsia, there are several ways of contacting our 7/24 support team. You could either call our customer service hotline at +852 2406 0198 or email to our customer service team at info@oneas1a.com.


CAN I REQUEST A TRIAL RUN?

We offer free trial on Email Anywhere, Backup Anywhere and Share Anywhere. Please fill in the online free trial form and we will contact you shortly.


HOW ONEASIA BENCHMARK WITH INDUSTRIAL STANDARDS?

OneAsia tier 3 data centre is ISO certified. We have been awarded ISO9001 (Quality Management) certification and ISO27001 (Information Security Management) certification.


SOLUTIONS

WHAT ARE THE MERITS OF USING TABLEAU?

You can easily analyse and visualize the data into reports without the support of IT department. It is very easy to use, any Excel user can learn it.


WHAT IS YOUR CONNECTIVITY PROFILE?

At OneAsia, customers get to choose their own carriers for high speed local and international connections. We deliver connectivity services over a scalable and stable bandwidth platform, ensuring your business is connected to the global network constantly with low-latency. OneAsia offers a wide selection of high performance and cost-effective network connectivity for local, regional and international connection. A range of dedicated SDH capacity sizes ranging from 2MB to 2.5GB are offered to customers who require point-to-point connectivity between Hong Kong and China with low latency and minimum jitter.


HOW SECURE IS YOUR CLOUD?

OneAsia’s cloud platform is backed by our world class data centres in Asia Pacific. We have our own Security Operation Centre providing 7x24 monitoring and customer service support. In addition, our Managed Security Services can help to detect, protect and report security threats so as to maintain a stable and secure business operation.


DO YOU PROVIDE CUSTOMISED SOLUTION?

Meeting customers’ needs is an unrivalled capability that OneAsia takes pride in. We always strive to offer customers tailor-made solutions so as to maximise the value of their resources. Our private cloud and public cloud solutions can be customised according to different business needs.


WHAT IS ONEASIA’S CORE SERVICES?

OneAsia is a leading IT services and solution provider in Asia focusing on providing data centre services and cloud computing solutions which include Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS).


TECHNICAL

WHAT PLATFORMS DO YOU SHARE ANYWHERE SERVICE SUPPORT?

Share Anywhere currently supports the following platforms: Windows, Mac, Linux, iOS, Android, web interface on desktop, tablet and mobile.


WHAT PLATFORMS DO YOU BACKUP ANYWHERE SERVICE SUPPORT?

Backup Anywhere currently supports the following platforms: Microsoft Windows, Apple OS, IBM-AIX, HP-UX, Linux, IBM DBS2, Microsoft Exchange, Microsoft SQL, Oracle.


WHAT PROTOCOLS DO YOUR EMAIL SERVICE SUPPORT?

OneAsia enterprise class email service supports the following protocols: Microsoft Exchange, Microsoft Outlook, SMTP, POP3, IMAP, MAPI, push mail.


WHAT OPERATING SYSTEMS DO YOUR CLOUD SERVERS SUPPORT?

OneAsia’s cloud servers currently support Microsoft Windows and Linux.