Job Summary:
We are seeking a highly skilled and experienced Senior Deskside Support Engineer to join our IT team. The ideal candidate will have a strong background in technical support and desktop engineering, with a proven track record of developing and implementing automated desktop image rollout processes for new computers. This role requires a blend of technical expertise, problem-solving skills, and excellent communication abilities.
Key Responsibilities:
- Provide advanced deskside support, troubleshooting hardware and software issues on desktops, laptops, and peripheral devices.
- Develop, test, and deploy automated desktop image rollout systems for new and existing computers, ensuring a seamless and efficient setup process.
- Maintain and update desktop imaging and deployment documentation, including standard operating procedures, best practices, and system configurations.
- Collaborate with IT teams to design and implement system updates, patches, and configuration changes.
- Manage desktop security updates and antivirus software to ensure compliance with company policies and industry standards.
- Assist in the management of asset inventory, including tracking, auditing, and reporting on hardware and software assets.
- Offer training and guidance to junior deskside support staff and end-users, promoting IT best practices and efficient use of IT resources.
- Participate in IT projects, providing expertise in desktop engineering and support.
- Stay up-to-date with the latest technologies and trends in desktop support and management, recommending improvements to processes and technologies.
Required Skills and Qualifications:
- Higher Diploma / Associate Degree / Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years’ experience in deskside support and desktop engineering.
- Extensive experience with desktop imaging and deployment tools (e.g., Microsoft Deployment Toolkit, SCCM, Ghost, or similar technologies).
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications.
- Experience with scripting and automation tools (e.g., PowerShell, VBScript).
- Solid understanding of network fundamentals (TCP/IP, DNS, DHCP), and experience troubleshooting connectivity issues.
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Certifications in Microsoft, CompTIA, or other relevant technologies are a plus.
Additional Requirements:
- Ability to manage multiple tasks and projects in a fast-paced environment.
- Flexibility to provide after-hours support as needed.
- Commitment to continuous learning and professional development.
You have a career opportunity in gaining knowledge and experience in serving one of the largest Data Centre providers for local and international enterprise.
Attractive remuneration package and fringe benefits, including 5-day work, performance bonus, medical insurance with dental benefit, paid annual leave, sick leave, marriage, festival leave etc., will be offered to the right candidate.
Equal employment opportunities apply to all applicants. All applications and data collected will be treated in strict confidence and used exclusively for recruitment purposes. Only short-listed candidates will be invited for interview. The company will retain the applications for a maximum period of 12 months and may refer suitable candidates to other vacancies within the Group.
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Hong Kong?
- What’s your expected monthly basic salary?
- How many years’ experience do you have as a Support Engineer?
- Do you have technical support experience?
